Privacy Policy

Last Updated: 21-03-2025

At SkySeeker IT Solutions, we value your privacy and are committed to protecting your personal information with the highest standards of security and confidentiality. This Privacy Policy outlines how we collect, use, process, and safeguard the information you provide to us when using our services. Our goal is to ensure transparency, trust, and compliance with industry regulations regarding data protection. We only collect data necessary for project execution, service improvement, and customer support. Any information shared with us will remain strictly confidential and will not be sold, shared, or misused in any manner. We have implemented robust security measures to prevent unauthorized access, data loss, or breaches, ensuring your sensitive information remains secure at all times. By using our services, you agree to the terms outlined in this policy. If you have any concerns or questions regarding your personal data, please reach out to us.

Last Updated: March 21, 2025

1. Data Collection and Purpose

At SkySeeker IT Solutions, we collect specific client information to provide seamless services, enhance user experience, and ensure the fulfillment of our contractual obligations. All data is collected transparently and used strictly for legitimate business purposes. Below are the key types of data we gather and their respective purposes:

• Personal Information: This includes your full name, email address, contact number, and business-related details. We use this information to establish communication, provide project updates, and ensure personalized service delivery.
• Project Details: We collect information about your technical requirements, business goals, and project specifications to customize our solutions to meet your specific needs.
• Payment Information: For financial transactions, we collect billing details such as invoice addresses and transaction records. However, we do not store sensitive payment information, such as credit or debit card details. All transactions are securely processed through trusted third-party payment gateways.
• Usage and Technical Data: We may collect device information, IP addresses, and browsing behavior to improve our website performance, enhance security, and provide a better user experience.
• Cookies and Tracking Data: We use cookies and tracking technologies to analyze user interactions on our website, optimize content delivery, and ensure a smoother browsing experience. Users can manage cookie preferences in their browser settings.

We are committed to ensuring that all data is collected responsibly, securely stored, and used in compliance with privacy laws. If you have any concerns about how your data is collected or used, please feel free to contact us.

2. Data Confidentiality

At SkySeeker IT Solutions, maintaining client confidentiality is our top priority. We ensure that all personal and project-related data remains strictly confidential and is handled with the highest level of security and integrity.

We guarantee that your data will never be shared, sold, rented, or disclosed to any third party without your explicit consent, except in the following circumstances:

• Legal Obligations: If required by law, regulation, court order, or government authority, we may disclose necessary information while ensuring minimal impact on your privacy.
• Service Providers: In rare cases, we may work with trusted partners who assist in providing services, such as payment gateways or hosting providers. These entities are legally bound by confidentiality agreements.
• Client Authorization: If you explicitly request or authorize us to share information with a third party, we will do so with full transparency.

We uphold strict internal policies and agreements to ensure that employees, contractors, and stakeholders handle confidential data responsibly. If you have concerns regarding the security of your information, you can reach out to us for further clarification.

3. Security Measures

To safeguard client information, we implement industry-standard security measures designed to prevent unauthorized access, data breaches, and cyber threats. Our security framework includes:

• SSL Encryption: All data transmitted between our clients and our systems is secured using SSL (Secure Socket Layer) encryption, ensuring protection against interception and unauthorized access.
• Access Control Mechanisms: Sensitive information is accessible only to authorized personnel, secured through multi-factor authentication and role-based access controls.
• Data Backup & Recovery: We maintain regular encrypted backups to prevent data loss and enable recovery in case of accidental deletion or system failures.
• Regular Security Audits: Our team conducts periodic security assessments to identify and mitigate vulnerabilities, ensuring our systems remain up-to-date with the latest security standards.
• Firewall & Threat Monitoring: We deploy advanced firewall protection and real-time threat monitoring systems to detect and prevent cyber threats.

Our team continuously enhances security protocols to protect against emerging threats. If you notice any security concerns or potential vulnerabilities, we encourage you to report them immediately for swift resolution.

4. Data Retention Policy

At SkySeeker IT Solutions, we retain client data only for as long as it is necessary to fulfill legal, operational, and service requirements. We follow a structured data retention process to ensure compliance with applicable laws while respecting user privacy.

Upon completion of a project, client data is managed as follows:

• Automatic Data Deletion: All project-related data is permanently deleted from our servers unless explicitly requested to be retained.
• Financial Records: Invoices, payment details, and tax-related information are stored securely for a period required by financial regulations and compliance standards.
• Legal Compliance: Some data may be retained as required by law, including dispute resolution, fraud prevention, and contractual obligations.

If a client requests the deletion of their data, we will process the request in accordance with legal and operational requirements.

5. Third-Party Services

To enhance our services, we may integrate and utilize third-party service providers for hosting, payment processing, and analytics. While we ensure that these partners comply with strict security and privacy standards, we do not take responsibility for any data breaches caused by these third parties.

The third-party services we work with may collect, process, or store your data in accordance with their own privacy policies. These include:

• Cloud Hosting Services: Secure storage of data on cloud-based servers.
• Payment Gateways: Processing of online transactions through encrypted platforms.
• Analytics Providers: Monitoring of website performance and user engagement.

Clients are encouraged to review the privacy policies of third-party service providers before engaging with our services. If you have concerns regarding data security, please contact us for more information.

6. Right to Data Deletion

We respect the right of our clients to request the deletion of their personal data at any time. However, such requests are subject to certain conditions and legal requirements.

Clients may request data deletion before or after project completion, subject to the following terms:

• Verification Process: To prevent unauthorized requests, clients must verify their identity before data deletion is approved.
• Exceptions: Financial records, tax-related information, and legally mandated data cannot be deleted immediately and may be retained for compliance purposes.
• Data Erasure Timeline: Approved deletion requests are processed within 7-14 business days, after which the data will be permanently removed from our systems.

If you wish to request data deletion, please reach out to our support team with a formal request. We will guide you through the process while ensuring compliance with regulatory guidelines.

7. Use of Personal Data for Marketing

At SkySeeker IT Solutions, we prioritize client privacy. We do not use personal data for marketing purposes unless explicit consent is provided by the client.

Clients have the right to opt in or opt out of marketing communications at any time by adjusting their preferences or contacting our support team.

8. Secure Online Transactions

We ensure that all online transactions conducted through our platform are safeguarded with end-to-end encryption. Our payment gateways and processing systems adhere to industry-standard security protocols, including SSL/TLS encryption and PCI DSS compliance.

SkySeeker IT Solutions does not store sensitive payment details. All transactions are securely handled by our trusted third-party payment service providers.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance the user experience, improve website functionality, and analyze site traffic. These cookies may include:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Help us understand user behavior and improve services.
• Marketing Cookies: Used only with client consent to personalize ads and promotions.

Clients can manage or disable cookies at any time through their browser settings. However, disabling certain cookies may impact website functionality.

10. Updates to Privacy Policy

SkySeeker IT Solutions reserves the right to update or modify this Privacy Policy as needed. Any significant changes will be communicated to clients via email or a website notification.

We encourage clients to periodically review this policy to stay informed about how their data is protected and used.

11. Legal Compliance

SkySeeker IT Solutions is committed to data protection and complies with global privacy regulations, including:

• General Data Protection Regulation (GDPR): Ensuring European users' data privacy and security.
• California Consumer Privacy Act (CCPA): Providing data access and deletion rights for California residents.
• Other Relevant Data Protection Laws: Compliance with applicable local and international regulations.

Clients have the right to request data access, modifications, or deletion in accordance with these regulations.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

SkySeeker IT Solutions
Email: info.skyseeker@gmail.com
Phone: +91 8434400184