Refund policy

  • Home
  • Refund policy

Refund Policy

Last Updated: 21-03-2025

At SkySeeker IT Solutions, we are committed to providing high-quality services and ensuring Client satisfaction. However, we understand that unforeseen situations may lead to refund requests. This policy outlines the circumstances under which refunds may or may not be granted, ensuring fairness and transparency in all transactions. By availing our services, you acknowledge and agree to the terms outlined below.

1. No Refunds for Completed Milestones

Once a project milestone has been completed and approved by the Client, the associated payment is deemed final and non-refundable. Each milestone represents work that has already been executed, and since our team invests time and resources to deliver results, refunds for completed phases will not be issued under any circumstances.

2. Refunds for Project Cancellation

If a Client decides to cancel a project before development work has commenced, they may be eligible for a 50% refund of the advance payment. However, once development has started and resources have been allocated, no refunds will be processed. Cancellation requests must be submitted in writing, specifying the reason for discontinuation.

3. Non-Refundable Services

Certain services are non-refundable due to the nature of the work involved. Once these services have been initiated, refunds will not be entertained. These include but are not limited to:

4. Timeframe for Refund Requests

Any refund request must be submitted within 5 days of project cancellation. Requests made beyond this period will not be entertained. All refund requests must be sent via email with clear justification for the refund claim.

5. Refund Processing Time

Approved refunds will be processed within 14 working days from the date of approval. Refunds will be issued via the original payment method used by the Client. The Company is not responsible for any delays caused by banking institutions or payment gateways.

6. Advertising Expenses & Refunds

If advertising expenses have already been incurred for a Client’s project, such as paid advertisements on Google, Facebook, LinkedIn, or other platforms, these expenses cannot be refunded. The Client will bear all costs related to ad spend, even in the case of project cancellation.

7. Partial Refund Consideration

In rare cases, where a project is partially completed and the Client no longer wishes to continue, a partial refund may be considered. The amount refunded will be calculated based on the work completed and expenses incurred. This decision is at the sole discretion of the Company.

8. No Refunds for Post-Project Support

Once a project has been successfully delivered and finalized, any additional post-project support or maintenance services will not be eligible for a refund. If ongoing support is required, Clients must opt for a separate maintenance package.

9. Dispute Resolution Process

If a Client disputes a refund decision, they are encouraged to reach out to our customer support team for resolution. All disputes will be handled through mutual discussion, and our team will strive to resolve the issue amicably. However, the final decision on refund eligibility rests with the Company.

10. Final Refund Policy Agreement

By engaging with our services, the Client acknowledges and agrees to this Refund Policy. This policy is final and non-negotiable once the project has commenced. Clients are encouraged to carefully review the terms before making any payments.

If you have any questions or concerns regarding this policy, please contact us at info.skyseeker@gmail.com.